Privacy Policy

Last Updated: June 2026

At Mamape Insurance Brokers, we value your privacy and are committed to protecting your personal information. We understand that when you engage with us, you trust us with sensitive information, and we take that responsibility seriously.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or use our insurance brokerage services. We process all personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Information We Collect

To provide you with insurance products and related services, we may collect personal information such as:

• Your full name and surname
• Contact details, including your telephone number and email address
• Identity or passport number where required
• Residential or postal address
• Date of birth
• Employment and occupation details
• Banking and financial information where necessary
• Insurance policy and claims information
• Vehicle, property or business information relevant to your insurance needs
• Information you submit through our website, email or other communication channels
• Technical information such as your IP address, browser type and website usage data

We only collect information that is relevant and necessary to provide our services effectively.

How We Use Your Information

Your personal information is used to:

• Provide insurance quotations and policy recommendations
• Arrange, manage and administer insurance policies
• Process insurance claims
• Verify your identity where required
• Respond to enquiries and customer support requests
• Communicate important policy updates and renewal notices
• Improve our products, services and website
• Meet legal, regulatory and compliance obligations
• Prevent fraud and protect against financial crime

We will only process your information for lawful purposes and in a fair and transparent manner.

Sharing Your Information

To provide our services, we may share your personal information with trusted third parties, including:

• Insurance companies and underwriters
• Claims administrators and assessors
• Reinsurers
• Financial institutions
• Regulatory authorities where required by law
• Professional advisers and auditors
• Technology service providers who support our business operations

We only share the information necessary for these parties to perform their services and require them to protect your information in accordance with applicable privacy laws.

Protecting Your Information

Mamape Insurance Brokers has implemented appropriate technical, administrative and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, alteration or disclosure.

While no method of electronic transmission or storage is completely secure, we continually review and improve our security measures to help keep your information protected.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Provide our services;
• Comply with legal and regulatory requirements;
• Resolve disputes;
• Maintain business records; and
• Enforce our contractual obligations.

Once the information is no longer required, it will be securely destroyed or permanently anonymised where appropriate.

Your Rights

In terms of POPIA, you have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where legally permissible;
• Object to certain types of processing;
• Withdraw consent where processing is based on your consent; and
• Lodge a complaint with the Information Regulator if you believe your privacy rights have been infringed.

We are committed to responding to such requests promptly and in accordance with applicable legislation.

Marketing Communications

From time to time, we may send you information about our insurance products, services or promotions where permitted by law or where you have provided your consent.

You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions included in our communications.

Cookies and Website Usage

Our website uses cookies and similar technologies to improve your browsing experience, analyse website performance and remember your preferences.

For more information about how cookies are used, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites for your convenience. Mamape Insurance Brokers is not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. Any updates will be published on this page, and the revised version will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us.

Mamape Insurance Brokers

Email: info@mamapeinsurancebrokers.co.za

Telephone: 010 109 7208

Physical Address: 24 Maitland Avenue, Sharon Park, Nigel, 1496

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and in accordance with South African law.